Returns & Exchanges

Last updated August 18, 2026

Cookware and kitchen tools are used in the home. Once an item is washed, installed, or missing its box, we cannot restock it safely. This policy is strict on purpose — it protects you from used goods and protects the store from unusable returns.

What we accept

• A verified manufacturing defect, reported within 30 days of delivery, with clear photographs of the issue, the product, and the order number.
• Shipping damage or a missing part, reported within 48 hours of delivery, with photographs of the outer carton, inner packing, and the item.

What we do not accept

• Change of mind, color preference, or “it does not match my kitchen.”
• Opened, used, washed, heated, or installed items.
• Missing original packaging, accessories, or manuals.
• Damage from misuse, dishwasher use when not listed as dishwasher-safe, thermal shock, or commercial use.
• Orders marked delivered by the carrier to the address you provided.

How a claim works

Email [email protected] with your order number and photos. Do not refuse a package for change of mind. Do not file a chargeback before you write to us — we can usually replace or refund an eligible defect faster than a card dispute, and a chargeback for buyer’s remorse after delivery may be treated as a policy violation.

Approved claims are replaced or refunded to the original payment method (card, Apple Pay, Google Pay, PayPal, or pay-later provider). We do not offer store credit in place of a documented defect unless you ask for it.

Pay-later and wallets

If you paid with Afterpay, PayPal, Apple Pay, or Google Pay, any refund follows that provider’s rules and timing. Installment plans remain an agreement between you and that provider until they confirm the refund.