Help Center

Quiet answers for orders, payments, and care. If something is unclear, write us — we would rather solve it here than in a payment dispute.

Orders

You receive an order confirmation by email when payment is authorized. Tracking is sent when the carrier scans the parcel. Find both in My Account → Orders.

Payments

We accept major cards, Apple Pay, Google Pay, PayPal, and other wallets or pay-later methods when those providers are enabled at checkout. Card numbers are handled by the payment provider (for example Stripe, PayPal, or WooPayments). Kitch & Haven does not store full card numbers on our servers.

Delivery

The United States is our default destination. Windows on the product page are estimates for US delivery. Shipping to any other country may add 10 to 15 days beyond that estimate. Customs, duties, and carrier delays are outside our control.

Returns

Household goods are not a try-on category. We honor verified manufacturing defects and shipping damage with photo evidence. Change of mind is not a return reason. See Returns & Exchanges.

Still stuck? Email [email protected] with your order number.